Got a grievance against a credit bureau? Post your complaint here, and you’re more likely to get a response.

Sometimes it pays to complain.

This is especially true at the Consumer Financial Protection Bureau. The watchdog agency has a complaint database consumers can use to ask for help in resolving financial issues, such as problems with a mortgage, debt or student loan.

In fact, if you’ve tried to get a credit bureau to remove erroneous information without any progress, try submitting your complaint here:

And, what do you know? Having the powerful regulatory agency behind you has the effect of making a company respond in a timely manner — often resolving the issue in […] Read more

Equifax’s (bungled) response —

Everyone makes mistakes.  And every company might suffer a data breach.  After years of examples, two things should be obvious to every company: 1) You will likely be hacked and 2) You should have an airtight, lock-solid plan for dealing with the aftermath of such an inevitable hack.

Obvious, apparently, to everyone but Equifax.

You can listen to episode one by clicking play below, if that embedded link works for you.   If not, click :

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You know the basics of what happened after Equifax was hacked. The firm’s website didn’t work, its customer-service phone lines […] Read more

House Committee Plans Hearings in Response to Equifax Breach – U.S. News & World Report

House Committee Plans Hearings in Response to Equifax BreachU.S. News & World ReportThe state House Committee on Commerce and Economic Development says it will hold four hearings this month around the state. The Times Argus reports the hearings are directly connected to the data breach reported by the credit reporting agency Equifax, …Punctual as ever, Equifax starts snail-mailing affected Brits about mega-breachDeathRattleSports.comEquifax data breach: The impact and lessons learnedKhaleej Times

all 4 news articles »

[…] Read more

Interim Equifax CEO apologizes for hack response

Photo by: Mike Stewart/AP

This Saturday, July 21, 2012, photo shows the Equifax Inc. headquarters in Atlanta. On Tuesday, Sept. 26, 2017, credit reporting agency Equifax ousted CEO Richard Smith in an effort to clean up the mess left by a damaging data breach that exposed highly sensitive information about 143 million Americans. (AP Photo/Mike Stewart)

NEW YORK — Equifax, under pressure from a massive data breach, is apologizing and trying again to make amends to consumers. Its new interim CEO — installed this week after the previous chief […] Read more